Heather Marks
The problem with BIG projects… and 5 ways a well-run pilot can help
How many times have you experienced a major software rollout or other big change at work that had you crying out in frustration, “What...
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The strategic change management blog
Want to learn more about using data and automation to lead change smarter? Our change management blog has everything you need to know to get you started.
Leslie Ottavi
5 min read
Keeping an eye on the people in an AI-infused world
The advent of generative AI has dramatically reshaped customer experience (CX) and revolutionized how companies interact with their...
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Kelly Clarke
3 min read
Change management for project managers: how to ensure better outcomes
There is no magic wand moment in enterprise project management. This is okay; we don’t live in a campy 80s/90s teen comedy movie. (On...
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Leslie Ottavi
3 min read
Why CX leaders should integrate change management into all they do
When changes are introduced in an organization, the customer experience (CX) often changes, as well. But CX can be challenging to address...
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Leslie Ottavi
4 min read
It’s time to take an enterprise approach to change
Most of us want to make a difference and have a positive impact. It’s why we do the work we do. But so much change is happening at an...
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Leslie Ottavi
5 min read
Why and how to add change management to your project management approach
As a project manager, you have probably seen first-hand the challenges in getting people in your organization to adopt new systems,...
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Leslie Ottavi
3 min read
How Autodesk uses automation to drive change agility
We all know that change management should be baked into transformation initiatives from the conception phase onwards for maximum success,...
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Leslie Ottavi
6 min read
PMO, CMO and TMO: what they are and how they drive change agility
We all know that change is inevitable. One critical difference between successful companies and unsuccessful ones is how they deal with...
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